• Divert your existing business number to your virtual receptionist full-time, or only when you require phone cover. You can also divert your phones to us when your receptionist is on the phone, instead of diverting the caller to voicemail.
• Your virtual practice receptionist will answer incoming calls in your business name.
• Personalised Fast Fact sheets enable your virtual receptionists to provide accurate information to your Clients about your practice/Salon.
• If IdealReceptionist is unsure how to answer your Client’s query, we will seek advice directly from you.
• Client appointments can be booked directly into an electronic diary that we manage in conjunction with you, or, if you prefer, we can simply provide a call answering and message forwarding service. This is our entry level solution, an alternative to the diary management module.
• The electronic diary can be viewed by all practitioners remotely, via an online login.
• Messages are relayed to you via the methods you prefer: text message, email, diary message or phone call.
• Emergencies are communicated to you via the most appropriate means.
• Your virtual receptionist can call clients on your waiting list whenever there is a cancellation.
• IdealReceptionist can send appointment reminders to your clients 24 hours prior to their appointment via text message, email or phone call.
• Out of hours messages are attended to by 10am the next working day.

IdealReceptionist virtual reception service operates manned telephone lines Monday – Thursday 8am – 7.30pm & Friday 9am – 5.30pm and Saturday 9am – 12noon. **Closed on Bank Holidays**